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Repair and after-sales work order system

Work Order Flow

Tracks intake, inspection, inventory, assignment, shipping and fee status for each device. Designed for day-to-day repair and after-sales operations.

In production

Work Order Flow details and stock-in action
Work order details
For
Service, inspection, warehouse, admin and finance
Delivery
Web management platform
Main record
Device work order
Languages
English / Français / 中文
01

Main functions

Work order registration

Records work order, order, tracking, IMEI, serial number, SKU and shop information.

Status workflow

Moves through intake, inspection, inventory, assignment, shipping and completion, with owner and time recorded at each step.

Media and batches

Inspection media stays linked to its work order. Warehouse and shipping teams can process batches without losing individual records.

Exceptions and fees

Supports controlled return, cancellation and reversal actions, plus fee approval, pricing and settlement status.

02

Basic workflow

  1. 01

    Create

    Record customer, device and order details.

  2. 02

    Inspect

    Enter findings and attach inspection media.

  3. 03

    Stock and assign

    Confirm storage and assign the next owner.

  4. 04

    Ship and close

    Record shipping and confirm fee and completion status.

03

Interface examples

Work Order Flow register and filters
Work order register
Work Order Flow fee and settlement reporting
Fee reporting
04

Usage notes

  • The interface images use sanitized sample data.
  • The fee module records operational status; it does not replace invoicing, payment collection or a general ledger.